Monday, August 07, 2006

perhaps not the best approach to these matters

I ordered a poster of Picasso's Guitar and Violin to hang in the Music Room (yeah, we've got a Music Room - though it's also the sewing room). It was shipped via some strange arrangement called DHL Smart Mail, whereby DHL ships the package, delivers it to the post office, and the post office delivers it to your address. I was concerned, first, because this seems like a cockameme arrangement, secondly, because not only does DHL suck (of which more below), but our local post office has proven to be pretty bad as well. (Some of that depends on carriers; we used to joke about the carrier at Speedbumpville, who took about four hours to fill the boxes for the complex, that it took him so long not because he was slow, but because of the increasingly long martini breaks. But it seems like Turlock just isn't put together right, postally that is.)

But the main reason I was concerned is that although the company I bought the poster from had the right address, complete with apartment number, the DHL shipping address listed on their pop-up search window didn't have an apartment number. Plus, as regular readers of this feature will recall, DHL was who botched my order of grassfed meat in June, delivering it to the wrong apartment, claiming someone signed for it, when in fact the apartment was vacant, and after one weird evasion after another, eventually claiming they could retrieve the meat a week later and return it to the sender. So I sent a note to the poster people. I tried to be subtle, which is dicey because some folks won't take the bait.

I'm concerned about my order getting to me. DHL (who
are terrible, absolutely the worst shippers in the
world) does not list my apartment number in the
address. Can you verify that the address label on the
shipment of my poster included the apartment address?
(I know that sometimes people have scanned and saved
copies of shipping labels that they keep as records,
since shippers like DHL are always losing packages.
Did I mention that DHL sucks? DHL sucks.) When I check
order status on your page, it does show the apartment
number, but DHL's pop-up window doesn't include it.
I've had a lot of trouble with shipments not arriving
from DHL, because, as I believe I've mentioned, they

They responded this morning. They didn't take the bait.

Anyway, this morning we're off to take Eddie Jetta to have $1400 of damage repaired from someone keying him. The shop will have the car for a week, and we'll be in a rental, or else in Vancouver.

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